Member Intelligence Platform
Know Which Members Are at Risk. Know Why. Know What to Do.
MemberKeep is the member intelligence platform that keeps you connected to every member, not just the ones who find you first.
What You Don't Know About Your Members Is Costing You
Club managers hear from the same small group of vocal members and rely on surveys that capture surface-level responses. The quiet majority, the members who are disengaging or considering leaving, go completely unheard. By the time you see it, the revenue is already gone.
You know what members spend. You know how often they visit. You just cannot see what it means.
A survey captures one moment. Your members have opinions every day.
Your staff talks to members every day. None of those insights make it to you.
of members lost annually
Source: CMAA
annual dues per lost member
Source: GGA Partners
revenue increase from 5% better retention
Source: Harvard Business Review
The Complete Member Intelligence Platform
What members say
Through AI Interviews, Surveys, and Polls
What members spend
Through financial data insights
What members do
Through member visit tracking
Engagement
Every member heard, all year long
Intelligence
Know who is at risk before they tell you
Visibility
Your entire club in one clear view
Action
From alert to action before it is too late
Engagement
Capture feedback from every angle, all year long.
Outreach
Capture member feedback through three channels: AI Interviews that ask the right follow-up questions so members open up naturally, Surveys for structured feedback on specific topics, and Polls for quick pulse checks on what matters most. Every response feeds directly into member intelligence. Integrates with your existing survey tool.
Inside Track
Your staff captures member interactions in real time. Quick, simple logging that turns hallway conversations into scored member intelligence.
Member Voice
A QR code or link you place anywhere. Members tap it and share feedback whenever something is on their mind. No app to download, no login required.
Intelligence
Turn data into decisions with named member insights.
Club Health Score
A single score that tells you how your entire club is performing across four dimensions: Sentiment Health, Retention Health, Engagement Health, and Financial Health. Updated continuously as new data comes in.
Member Score
Every member gets their own score built from the same four dimensions. See at a glance who is thriving, who is drifting, and who needs your attention right now.
Churn Risk Scoring
Every member scored for churn risk with context for why they are at risk. Named members, not anonymous percentages.
Upsell Opportunities
See which members are ready for upgraded memberships, add-on services, or new amenities based on their sentiment, spend, and engagement trends.
Integrations
Import your member data, financial records, and visit history. Works alongside any club management software. Financial and visit data sharpen your churn and upsell scoring significantly.
Visibility
See it all and share it instantly.
Interactive Dashboard
Your club intelligence in one view. Filter by risk level, membership tier, engagement status, or any metric.
ClubPulse AI
Ask any question about your membership in plain language and get the answer instantly. No reports to dig through, no dashboards to navigate.
Custom and Scheduled Reports
Build reports on the spot or schedule them to generate automatically. Named members, specific risks, clear recommendations.
Member Profiles
Complete history on every member. Interviews, staff interactions, feedback, spending, visit patterns, and risk score all in one place.
Inner Circle
Map the relationships between your members. See who influences whom, identify at-risk connectors, and surface your club champions before they drift.
Club Branding
Upload your logo and club colors. Members see their club, not a third-party tool.
Action
MemberKeep doesn't just tell you who's at risk. It tells you what to do and helps you do it. From alert to action in one step.
Playbook
An automated action engine that catches the moment a member crosses a risk threshold: critical churn score, sudden sentiment drop, tenured disengagement, or upsell opportunity. It drafts the outreach and queues the action for your review or sends it automatically.
Alert Notifications
Get notified by email or on the Dashboard the moment a member needs attention.
Automatic Outreach
AI-drafted emails and interviews ready to send the moment a member triggers an alert.
Simple Pricing. No Surprises.
Every plan includes unlimited members. Choose the intelligence level your club needs.
14-day free trial. No credit card required. Cancel anytime.
Foundation
What members say. Start here.
Engagement
- AI Interviews, Surveys and Polls
- Member Voice
- Interview Templates
- Integration with existing Survey data
Intelligence
- Club Health Score
- Member Advocacy Score
- Sentiment Scoring
Visibility
- Dashboard: Engagement
- ClubPulse AI
- Member Profiles
- Your Club Branding
Setup
- Member CSV Import
Intelligence
The complete picture. Three data streams.
Everything in Foundation, plus:
Engagement
- Inside Track
Intelligence
- Churn Risk Scoring
- Upsell Detection
- Member Journey Tracking
Visibility
- Full Dashboard
- Automated and Custom Reports
Action
- Playbook
- Alert Notifications
- Automatic Outreach
Setup
- Financial CSV Import
- Visit CSV Import
Portfolio
Built for portfolio operators.
Everything in Intelligence across multiple properties, plus:
Operations
- Portfolio Dashboard
- Regional Manager Access
- Multi-property ClubPulse AI
- Consolidated Reporting
Support
- Dedicated Onboarding
- Priority Support
Frequently Asked Questions
Your Members Are Talking. Are You Listening?
Start your 14-day free trial. No credit card required. Cancel anytime.